Cancellation, Returns & Refunds

AURLESSA wants the product delivered to match what was ordered and described.

Defective, Damaged, Wrong or Misdescribed Products

Please contact AURLESSA promptly with your order number and relevant details if an item arrives defective, damaged, wrong, spurious, or materially different from the product characteristics or features advertised or agreed. Eligible cases will be handled in accordance with applicable consumer law.

Late Delivery

Where a specific delivery schedule has been stated for an order, applicable consumer-law rights relating to late delivery will be respected, subject to lawful exceptions such as force majeure.

Replacement Claims

Please contact AURLESSA within 48 hours of delivery for a replacement request. For damage, breakage, defect or a wrong item, the claim will be reviewed and, when found genuine, handled by piece-to-piece replacement or another remedy required by applicable consumer law.

Parcel Opening Video

For damage, breakage, defect or wrong-item claims, please make one continuous parcel-opening video starting before the sealed parcel is opened and continuing until the product and issue are clearly visible. This helps us verify the claim promptly. This evidence requirement does not limit any non-waivable right available under applicable law.

If You Do Not Like the Product

A replacement request may also be made within 48 hours of delivery if you simply do not like the product. Once the returned item and request are verified as eligible, AURLESSA will arrange replacement with an eligible product rather than a routine cash refund.

Return Shipping

For an approved replacement request under this policy, AURLESSA will bear the return-shipping cost and provide or arrange the applicable return process.

Refunds & Statutory Rights

Our normal commercial remedy is replacement. Where a refund, return or other remedy is required under applicable consumer law, AURLESSA will honour that requirement. Any approved monetary refund will be processed through the applicable payment/refund workflow.